Technologiepark 8, 33100 Paderborn
+49 5251 1847 001

Do you really know

What yOur Customers Are Saying?

I don't understand my bill
Why can't I do this online?
Did you receive my new bank details?
My product is broken!
Where is my order?
That's the second time you made this mistake!

Do you really know

What yOur Customers Are Saying?

WOCAS® helps you to understand the voice of your customers and reveal…

…what exactly causes negative customer experiences
…where your self-services cause problems or are incomplete
…where low customer satisfaction comes from
…where you waste valuable time and money in customer care
What exactly causes negative customer experiences
Where your self-services cause problems or are incomplete
Where low customer satisfaction comes from
Where you waste valuable time and money in customer care

Use WOCAS® to drive groundbreaking improvements:

Transform your customer service into an asset and a live-ticker for CX
Radically lower your service costs to a minimum
Reduce unnecessary service contacts for you and your customers
Put an end to time-consuming surveys on customer satisfaction
Build or fix relevant self-services, to exactly match your customers’ needs
Create effortless CX throughout all channels
Transform your customer service into an asset and a live-ticker for CX
Radically lower your service costs to a minimum
Reduce unnecessary service contacts for you and your customers
Put an end to time-consuming surveys on customer satisfaction
Build or fix relevant self-services, to exactly match your customers’ needs
Create effortless CX throughout all channels