WOCAS means “What Our Customers Are Saying”
Management consultancy, solution provider, software supplier... call us what you like. We do what helps our customers to create great customer experiences and great customer service together with their customer-facing employees while drastically reducing customer contacts.
Our great inspiration was and is the timeless bestseller "The Best Service Is No Service" by our partners Bill Price and David Jaffe. Because customers are always most satisfied when everything simply works and they don't need any customer service at all. And to achieve this, we developed WOCAS®.
Our mission
Align companies consistently
with the customer
Our drive
Passion for convincing customer experiences
Our approach
Systematic learning
from customer contacts
These are our leaders
Want to talk to us? - Great!
We look forward to hearing about your challenges in a non-committal conversation and finding out together how WOCAS can help you.