WOCAS means “What Our Customers Are Saying”
Management consultancy, solution provider, software supplier... call us what you like. We do what helps our customers to create great customer experiences and great customer service together with their customer-facing employees while drastically reducing customer contacts.
Our great inspiration was and is the timeless bestseller "The Best Service Is No Service" by our partners Bill Price and David Jaffe. Because customers are always most satisfied when everything simply works and they don't need any customer service at all. And to achieve this, we developed WOCAS®.
![Happy young couple meeting with a broker in her office leaning over the desk to shake hands, view from behind the female agent Happy young couple meeting with a broker in her office leaning over the desk to shake hands, view from behind the female agent](https://www.wocas.com/hubfs/Happy%20young%20couple%20meeting%20with%20a%20broker%20in%20her%20office%20leaning%20over%20the%20desk%20to%20shake%20hands%2c%20view%20from%20behind%20the%20female%20agent.jpeg)
Our mission
Align companies consistently
with the customer
![Portrait of consultant on the phone with headset-1 Portrait of consultant on the phone with headset-1](https://www.wocas.com/hubfs/Portrait%20of%20consultant%20on%20the%20phone%20with%20headset-1.jpeg)
Our drive
Passion for convincing customer experiences
![Attractive teacher helping her student in computer class at the university-1 Attractive teacher helping her student in computer class at the university-1](https://www.wocas.com/hubfs/Attractive%20teacher%20helping%20her%20student%20in%20computer%20class%20at%20the%20university-1.jpeg)
Our approach
Systematic learning
from customer contacts
Our leader
![Stephan Stephan](https://www.wocas.com/hubfs/Stephan.jpg)
Stephan Pucker
CEO & Founder
Stephan manages the strategic development of WOCAS and is responsible for marketing, sales and consulting.
Want to talk to us? - Great!
We look forward to hearing about your challenges in a non-committal conversation and finding out together how WOCAS can help you.