"Eliminate defects and confusion so that there is no need at all for customers to contact the company for information or help.
This is what we call The Best Service Is No Service."
(Bill Price & David Jaffe "The Best Service Is No Service")
The book “The Best Service is No Service" written by Bill Price and David Jaffe is our inspiration. They describe in detail how to analyze the root causes of service contacts, increase customer satisfaction and cut costs. Based on best practices of Amazon.com it provides a comprehensive framework for a successful implementation. WOCAS® helps you to implement these best practices into your company.