WOCAS® starts with those who know most about your customers’ experiences:
your employees in customer contact!
Most contacts are self-inflicted and tell you a lot about defects, untapped Self-Service potentials and unpleasant pitfalls in the customer journey.
At many customer touchpoints in your company you are receiving valuable feedback every day – usually this information usually goes unused without effect.
The outcomes enable you to derive clear fields of action, prioritize them and drive an agile and organization-wide solution process:
Then act now!