Technologiepark 21, 33100 Paderborn
+49 5251 1847 001

What we do

WOCAS® starts with those who know most about your customers’ experiences:

your employees in customer contact!

Most contacts are self-inflicted and tell you a lot about defects, untapped Self-Service potentials and unpleasant pitfalls in the customer journey.

At many customer touchpoints in your company you are receiving valuable feedback every day – usually this information usually goes unused without effect.

With WOCAS® you get the chance to collect all the insights in a structured manner in one place.

This way you immediately see where the biggest issues lie:

The outcomes enable you to derive clear fields of action, prioritize them and drive an agile and organization-wide solution process:

CX Issue Elimination

Digital Offers

Operational Optimization

Journey & Service Design

Sounds good?

Then act now!


Use our WOCAS® tool and start the transformation today.


We break down the fields of action and help you to implement them.