WOCAS offers top-level consulting services.
Our goal is to create effortless and digital customer experiences
and thereby we support you in three areas:
With the WOCAS® process in your organization, you can keep a close eye on all three. You immediately notice problems in the customer journey and can then systematically react and drive improvements.
We provide professional support for the implementation of the process itself as well as for the everyday work with WOCAS®. To help you achieve your goals, our experienced consultants can assist you with the following services:
Quickest possible results to directly start the resolution process
A Contact Assessment involves an on-site WOCAS consulting team. Together with 10-20 of your service employees we perform a detailed analysis of your individual contact structure. We collaborate closely with experts from your organization to find the exact root causes of your service contacts. After a few weeks you will get a comprehensive report including the biggest, recrring customer issues as well as priorized measures with clear accountability to eliminate the problems for good.
Note: A Contact Assessment does not replace Onboarding
Focus on digitalization and optimize your self-service operations
A Self-Service Assessment goes hand in hand with a running Contact Analysis. Experts from WOCAS examine your self-service offer and your potentials for digitalization in the context of your service contacts. By using Digital Personas and Use Cases suitable for your individual business, we analyze your offer regarding completeness, relevance and functionality. Small and contextual surveys help to detect and explain all weak spots and clear measures can be derived.
Use WOCAS® continuously and profit from an external view on your processes
The Managed Service is a form of close collaboration in which you can use WOCAS®. While your service employees use the software, experienced WOCAS process specialists permanently take care of all analysis tasks. We monitor all incoming information, perform quality-checks and regularly provide you with customized reports about the latest developments and important topics. This enables you to fully concentrate on orchestrating the resolution process.