Convincing customer experiences
Consistently aligning companies with customers
Systematic learning from customer contacts
WOCAS stands for “What Our Customers Are Saying”
Consultancy, solution provider, software supplier… call us what you want. We do whatever helps our clients and their employees in customer contact to create great customer experiences and great customer service.
WOCAS was founded in 2014 as a spin-off from Ad Scopum. Our great inspiration was and is the timeless bestseller “The Best Service Is No Service” by our partners Bill Price and David Jaffe. Because customers are most satisfied when things just work and there is no need for customer service in the first place. To achieve this, we invented WOCAS.
Here are our leaders
Founder & CEO
Stephan drives the strategic development of WOCAS and is responsible for marketing, sales and consulting.
Martin and his team ensure that our software keeps learning new things and is running smoothly around the clock.
Director Digital CX
Ralf used to work at eBay and is now our digital mastermind and specialist for service design, agile methods and change management.