Technologiepark 21, 33100 Paderborn
+49 5251 1847 001

About us

Our Passion

Convincing customer experiences

Our Mission

Consistently aligning companies with customers

Our Approach

Systematic learning from customer contacts

WOCAS stands for “What Our Customers Are Saying”

Consultancy, solution provider, software supplier… call us what you want. We do whatever helps our clients and their employees in customer contact to create great customer experiences and great customer service.

WOCAS was founded in 2014 as a spin-off from Ad Scopum. Our great inspiration was and is the timeless bestseller “The Best Service Is No Service” by our partners Bill Price and David Jaffe. Because customers are most satisfied when things just work and there is no need for customer service in the first place. To achieve this, we invented WOCAS.

Here are our leaders

Stephan Pucker

Founder & CEO

Stephan drives the strategic development of WOCAS and is responsible for marketing, sales and consulting.

Martin Flindt


Martin and his team ensure that our software keeps learning new things and is running smoothly around the clock.

Ralf Graf

Director Digital CX

Ralf used to work at eBay and is now our digital mastermind and specialist for service design, agile methods and change management.

Follow us here


What now?

You want to get to know us even better? Or are you looking for a job and would like to become part of the team? We can’t wait!